Filmperspektive GmbH wants you to be completely satisfied with your purchase. If you find that you need to return an item, please review the complete details of our return policy below to determine if any special return conditions apply.
For DVDs, Blu-ray discs and HD-DVDs you may return your purchase within 30 days from the shipping date for a full refund or exchange, as long as the item is in its original unopened packaging. You are responsible for return shipping expenses unless you receive a damaged or defective item. Please refer to the information below for exceptions and specific policies concerning some product categories.
How to return your product
When making a return, place the item in the box in which it arrived and send it back to us via any DHL or your local post. Don't forget to include a brief note stating the reason for the return.
If you receive a defective item, please enclose a brief note stating the nature of the defect, and we will refund it promptly upon return.
Return your package to the address below:
All returns MUST include your Order Number and Contact Information.
The refund to your original payment method will be made when your return is processed in our warehouse. Shipping & Handling is nonrefundable. All returns MUST include your Order Number and Contact.
A Word About Pricing
All prices shown are valid for web orders only. These prices are not applicable to our mail order or retail divisions, and any special pricing or offers in those divisions are not reciprocal to the web. Any previous offers are invalid. Specials cannot be combined with any other offer.
Out of Stock Items
In the event that an item is out of stock we will keep it on order for a period of 21 days. If we are unable to obtain that item in that time frame we will cancel that item from your order and you will not be charged.
Errors and imission policy
In the event a product is listed at an incorrect price due to a display or typographical error, or an error in pricing information received from our suppliers or store partners, Filmperspektive GmbH shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Filmperspektive GmbH shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Filmperspektive GmbH shall immediately issue a credit to your credit card account in the amount of your original charge
Filmperspektive GmbH makes every effort to provide accurate and current information concerning all products. However, information errors and omissions may occur in the data entry or transfer process or as a result of information provided from our suppliers, store partners, or other third parties, and except as set forth in this policy statement, Filmperspektive GmbH shall have no liability for any such errors or omissions.
Where at our sole discretion you have been granted access by us to a Product for preview and evaluation purposes you may only use the Product to evaluate its suitability for training Permitted Users. You shall not use or make the Product available to any persons except those strictly required for the purposes of evaluating the Product.
The restrictions described at Section below, apply equally to preview copies of Products.
Restrictions on Use of Products
All copyright, trade marks, design rights and other intellectual property rights (registered and unregistered) in respect of the products and all content contained in our promotional material or on our website shall remain vested in us.
Under no circumstances will you be entitled to:
(a) Copy or duplicate a product in whole or in part;
(b) Translate, edit, amend, modify or add to a DVD Product; or
(c) Sell, rent, lend or sub-licence a Product.
You may not charge an admission fee for viewing a product or advertise its use outside your organisation.
You may only make a product available at any one time on a single computer or television screen (Screen) and may not exhibit or disseminate a product by any means of terrestrial, satellite, cable or other broadcast or by any means of network or electronic transmission. For the avoidance of doubt, you may not upload the Products or any part thereof to the Internet, an intranet site or any other broadcast network such as a live webinar without our express prior written agreement.
You may screen the product in more than one geographic location provided that the audience are Permitted Users.
If you order products for delivery outside Germany, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
Restriction on Export
Save as otherwise permitted by law, you may not export the product or view it outside the country to which it is initially delivered without our prior written consent.
Transfer of Rights and Obligations
These terms and conditions and each order contract between you and us is binding on you and us and on our respective successors and assigns.
You may not transfer, assign, charge or otherwise dispose of an order contract, or any of your rights or obligations arising under it, without our prior written consent.
We may transfer, assign, charge, sub-contract or otherwise dispose of these terms and conditions and any Order Contract, or any of our rights or obligations arising under it, at any time.
If any of these terms and conditions or any provisions of an order contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
These terms and conditions and any document expressly referred to in them constitute the whole agreement between you and us and supersede any previous arrangement, understanding or agreement between us, relating to these terms and conditions or the subject matter of any order contract.
We each acknowledge that, in entering into any order contract neither of us relies on any statement, representation, assurance or warranty (Representation) of any person (whether a party to that Order Contract or not) other than as expressly set out in these terms and conditions.
Nothing in this section shall limit or exclude any liability for fraud.
Our Right to vary these Terms and Conditions
We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our businesses, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements.
Law and jurisdiction
These terms and conditions and order contracts and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by German law. Any dispute or claim arising out of or in connection with these terms and conditions or such order contracts or their formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of Germany.